Reporting Hack Cases

Guidelines of Reporting BOT

Q: How do I report a BOT user/ Hacker?
A: If you've encountered a new type of BOT, you can report it immediately to our official team, Please read the instructions as listed below for further details.

Q: How do I receive the rewards after reporting a BOT?
A: Provide the BOT software that you've come across along with its usage instruction. If it is identified as a new BOT, you will be rewarded generously. (For the details of rewards, please CLICK HERE)

[Types of Report] 1- Reporting of BOT users
If you've identified a player using suspicious software, please capture the screenshot immediately, and then send it to our official team.

1. Send an email to mat.antihack@cibmall.net in order to make report on the BOT users.Please provide evidence/proof as well.

2. The subject of e-mail should be : Anti Hacker Report

3. Kindly attach a photo of the BOT user's game character.

4. Fill up you personal details as shown below:
- Name:
- Game Character's Name:
- IC No./Student Card No:
- Contact Number:

5. Please state the operating system that you are currently using: (Example: Windows XP/ Windows 95/ Windows 98/ Windows VISTA/ Others)

6. Describe the situation in details: (Example: During the Explosive Mode, a BOT was used.)

[Types of Report] 2- Reporting of BOT software
If you've come across a new BOT software, you can report to our official team to prevent the continuous usage of the BOT.

1. Send an email to mat.antihack@cibmall.net in order to make report on the BOT software and other related information such as instructions/guidelines of using the software.

2. The subject of e-mail should be : Anti Hacker Report

3. Kindly attach the BOT software/application and also its instructions.

4. To ensure efficiency in dealing with the problem, it is encouraged to compress any suspicious file, Trojan and BOT into a single file before sending it to us. Please refer to the guidelines as listed below:
- A. If there are multiple files, please compress them into a single folder.
- B. The password of compressed file (*.rar or .zip) should be named as 'virus'.
- C. The attached folder should not be more than 5MB.

5. Fill up you personal details as shown below:
- Name:
- Game Character's Name:
- IC No./Student Card No:
- Contact Number:

6. Please state the operating system that you are currently using: (Example: Windows XP/ Windows 95/ Windows 98/ Windows VISTA/ Others)

7. Describe the situation in details: (Example: Encountered a BOT in XX website, and I've tried it out. It is able to perform illegal actions in MAT game.)

8. Rewards: The MAT official team will test the BOT within a short period of time, and if it functions properly with the clear instructions you gave us, you will be rewarded handsomely. For more information, please CLICK HERE